Our standard delivery time is 6 to 10 business days, excluding order processing time. Once your order is shipped, you will receive a tracking number so you can monitor its progress until it arrives at your doorstep.

Welcome to our FAQ section. Here you will find answers to the most common questions about our products, orders, shipping, and returns.

1. How can I place an order?

To place an order, simply:

1. Select the desired product on our website https://ayoraactive.com.

2. Choose the size, color, or any available option.

3. Add the product to your cart and follow the instructions for secure payment.

2. What are the processing and delivery times?

• Order processing: 1 to 3 business days.

• Estimated delivery: 6 to 11 business days, excluding weekends and public holidays.

• We ship worldwide, with multiple warehouses in Europe and Asia.

3. Is shipping free?

Yes! All orders come with free shipping, regardless of the order amount or destination.

4. Can I track my order?

Yes. Once your order is shipped, you will receive an email with a tracking link to monitor your package in real time.

If you do not receive your tracking link or encounter any issues, please contact our customer service: contactayoraactive@gmail.com

5. How can I return a product?

• Returns are 100% free.

• Products must be in their original condition, unworn, and with all tags intact.

• Contact our team for return instructions: contactayoraactive@gmail.com

6. What is your refund policy?

• We offer a satisfaction guaranteed or your money back policy.

• Once the returned product is received and inspected, the refund will be issued to the original payment method used.

• Please allow a few days for the refund to appear in your account.

7. How can I contact customer service?

Our team is available 24/7 to answer any questions about our products, orders, or services:

Email: contactayoraactive@gmail.com

Yes! We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to return your order for a full refund if it doesn’t meet your expectations.

Return and Refund Policy

At AyoraActive, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple, fast, and 100% free return process.

1. Return Conditions

• Returns are accepted within 30 days of receiving your order.

• Products must be in their original condition, unworn, unwashed, and with all tags intact.

• Returns must be made following the instructions provided by our customer service team.

2. Return Process

1. Contact our team at contactayoraactive@gmail.com to initiate your return.

2. You will receive detailed instructions on how to ship your product for free.

3. Send the product according to the provided instructions.

3. Refund

• Once the returned product is received and inspected, we will process a full refund.

• The refund will be issued to the original payment method used for the purchase.

• Please allow a few days for the refund to appear on your bank account or card.

4. Non-Refundable Products

• Any product that has been used, damaged, or does not meet the return conditions will not be refunded.

• Initial shipping costs are always free, and returns are also covered by AyoraActive.

5. Exchanges

• If you wish to exchange a product, please contact our team at contactayoraactive@gmail.com to learn about available options.

6. Assistance

• For any questions or issues regarding a return or refund, our team is available 24/7 at contactayoraactive@gmail.com.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package and see its real-time status.

For any questions, concerns, or support, you can reach us at:
📧contactayoraactive@gmail.com
Our team will respond as quickly as possible to assist you.